Our Pledge to Your Privacy: The 1win Kenya Data Protection Framework

Last Updated: September 23, 2025

1. Your Trust, Our Responsibility: The Foundation of Our Policy

Welcome to 1win Kenya. Your participation in our online casino and betting services at 1win-ke.africa is built on a foundation of trust. This document outlines our unwavering commitment to protecting your personal data. We operate not just as a gaming platform, but as a custodian of your information, strictly adhering to the principles and obligations set forth by the Kenyan Data Protection Act, 2019 (DPA). This policy is our promise of transparency, explaining precisely how and why we handle your data.

2. The Anatomy of Your Data at 1win Casino

To provide a secure and customized gaming environment, 1win collects specific categories of information. We are committed to the principle of data minimization, meaning we only gather what is essential.

2.1. Data You Directly Provide for Your Gaming Experience

This is the information you share when creating and managing your 1win casino account. It includes:

• Personal Identifiers: Your full name, date of birth, and contact details like your email address and Kenyan mobile number.
• Financial Details: Information related to your chosen payment methods for deposits and withdrawals, processed through our secure payment gateways.

2.2. Data Generated During Your Gameplay

As you use our services, certain data is created automatically. This includes:

• Activity Logs: A history of your bets, game sessions, transactions, and winnings.
• Technical Information: Your IP address, the type of device and browser you use, and connection timestamps. This is vital for security and platform optimization.

2.3. Data for Regulatory Compliance in Kenya

As a licensed gaming operator in Kenya, we have legal obligations to verify our customers. This involves collecting:

• Verification Documents: Information from your National ID or Passport to confirm your identity and age (you must be over 18), which helps us prevent fraud and comply with Know Your Customer (KYC) regulations.

3. Purposeful Processing: How We Power Your 1win Experience

Your data is never used without a clear purpose and a lawful basis under the DPA. 1win Kenya processes your information to:

• Manage Your Account: To set up your profile, process your bets, and handle your financial transactions effectively. (Lawful Basis: Performance of a Contract)
• Ensure Legal Compliance: To verify your identity, prevent fraudulent activity, and adhere to anti-money laundering and responsible gaming laws in Kenya. (Lawful Basis: Legal Obligation)
• Enhance Your Security: To monitor for suspicious activity and protect your account from unauthorized access. (Lawful Basis: Legitimate Interest)
• Improve Our Services: To analyze usage trends (on an anonymized basis) to improve the 1win casino platform and tailor our game offerings. (Lawful Basis: Legitimate Interest)
• Provide Support: To assist you with any queries or issues you raise with our customer service team. (Lawful Basis: Performance of a Contract)

4. Your Data Sovereignty: Exercising Your Rights in Kenya

The Kenyan Data Protection Act empowers you with full control over your personal data. At 1win, we facilitate the exercise of these rights:

• The Right to Access: You can request a copy of the personal data we hold about you.
• The Right to Rectification: You can ask us to correct any information you believe is inaccurate.
• The Right to Erasure: You can request the deletion of your data, subject to our legal and regulatory retention obligations.
• The Right to Restrict Processing: You can ask us to limit the use of your data in certain circumstances.
• The Right to Object: You can object to us processing your data, for instance, for direct marketing purposes.

To exercise any of these rights, please contact our support team. You also have the right to lodge a formal complaint with Kenya's Office of the Data Protection Commissioner (ODPC) if you feel your rights have been infringed.

5. Guardians of Your Data: Security and Sharing Protocols

Protecting your information is a top priority. We employ robust technical and organizational measures, including SSL encryption for all data transmissions and strict access controls within our organization. We do not sell your personal data. It is only shared with trusted third parties under strict necessity, such as:

• Payment Processors: To securely handle your financial transactions.
• Identity Verification Services: To assist with our KYC and compliance obligations.
• Regulatory Authorities: When required by Kenyan law or a court order.

6. Data Lifecycle: Our Retention and Policy Updates

We retain your personal data only for as long as is necessary to fulfill the purposes outlined in this policy and to comply with our legal obligations, particularly those related to financial and gaming regulations in Kenya. This Privacy Policy may be updated periodically to reflect changes in our practices or the law. We will notify you of any significant changes.